Contact ColleX
ColleX (collexstash.com) is a collection tracker with a market where collectors swap duplicates. There are two ways to reach us: email at collexstash@gmail.com and Telegram at @snailontheslope3d. Reports about listings, users and deals are handled by ColleX moderation — how to file one and when to expect an answer is set out below.
Email: collexstash@gmail.com
Email is ColleX's main contact address. Under our Terms it is the single point of contact for users and for the authorities of EU Member States. Write here about your account or personal data, if you disagree with a moderator's decision, or if you want to report something without signing in. To appeal a decision, you can simply reply to the email it arrived in. We correspond in Ukrainian and English.
Telegram: @snailontheslope3d
Message us on Telegram if a set you collect is missing from the catalogue: describe the series and it shows up in the catalogue within a day or two. You can also flag a mistake in an article there — we correct it, and the article's update date changes (About us).
For an error on a set or item page — name, contents, photo, price, code — use the "Suggest a correction" button on that page: you can attach up to 3 photos, no account is needed, and leaving a contact for a reply (email or Telegram @username) is optional.
Moderation: reporting a listing, a user or a trade
Every report is read and decided by a person — no automated decisions. We don't tell the person reported who filed the report.
- Listing — "⋯" → "Report listing".
- User — on their profile, "⋯" → "Report user". If you report from a chat, a copy of the last 30 messages of that conversation is attached; only the moderator sees it.
- Trade or deal — if a deal was cancelled, its card in the chat shows "Problem with this deal? Report it", with the reasons "Parcel refused" and "Parcel not sent or person vanished".
- Review — "Report this review" on the profile.
- Comments, lists, anything else — and any report without signing in — by email to collexstash@gmail.com.
Reasons in the form: fraud; fake or wrong item; insults or threats; spam; inappropriate photo (when reporting a user); other. "Child safety" has its own line. A description is required whatever the reason — a few words at least.
While moderation is reviewing your trade, the deal is marked "Under moderation review" — keep the conversation in the ColleX chat so the moderator can see what you agreed. Messages signed "ColleX moderation" in your chat are official: reply right there; only the moderation team sees that conversation.
Blocking someone is not a report: moderators don't see it.
How long replies take
| Request | Time frame |
|---|---|
| Report — via the site form or by email | receipt confirmed within 3 working days; decision usually within 14 days |
| Appeal against a moderation decision | file within 6 months; reply within 14 days |
| Request about your personal data (what we process, a copy) | within 30 calendar days |
You can follow a report and its outcome under the bell on the site. A moderation decision also comes by email to your account address — with the reason, the rule from the Terms and a link to the decision page with the "Appeal the decision" button. The decision stays in force while an appeal is under review.
What to include in your message
- a link to the page (listing, profile, set or item) or the user's nickname;
- what happened and why you think it breaks the law or the Terms;
- your name and email for the reply — not required when reporting a threat to a child's safety;
- a statement that you believe in good faith the information is accurate and complete;
- for a personal-data request — write from the address your account is registered to (Privacy Policy);
- for an appeal — what you think the moderator got wrong; links are welcome.
FAQ
How do I contact ColleX?
Email collexstash@gmail.com or message @snailontheslope3d on Telegram. Email is ColleX's single official point of contact under the Terms of Use; we correspond in Ukrainian and English.
How do I report a listing or a user on ColleX?
Tap "⋯" on the listing or profile, choose "Report", pick a reason and briefly describe what happened. Without signing in, you can send the report by email to collexstash@gmail.com. We confirm receipt within 3 working days and usually decide within 14 days.
How do I appeal a ColleX moderation decision?
Press "Appeal the decision" on the decision page, reply to the decision email, or write to collexstash@gmail.com within 6 months. A person reviews the appeal and we reply within 14 days, under the bell and by email.